Find answers to common questions about GhostLog, understand our community safety and AI moderation policies, access free crisis support, or contact our team.
GhostLog is an anonymous emotional journaling platform, not an emergency or medical provider. If you or someone you know is struggling with acute emotional distress, self-harm, or suicidal thoughts, please reach out to these free, confidential, 24/7 crisis services right away:
Everything you need to know about privacy, moderation, content responsibility, and account management.
Each author is solely and legally responsible for the content of their own posts, stories, and comments. GhostLog provides an open venue for emotional expression and does not endorse, verify, or assume liability for user-generated submissions or opinions.
We employ automated AI safety screening (powered by Google Gemini) to identify extreme risks—such as the encouragement of self-harm, hate speech, or harassment—and to attach 24/7 crisis helplines. However, GhostLog does not assume an obligation or legal responsibility to oversee, curate, or control what individual users write.
GhostLog generates random pseudonymous handles (e.g. @WildMarmoset) and abstract avatars. If you sign in using Google to manage your logs, your Google email address and real name are stored securely in Firebase Auth and are never shown to the public or other users.
Every post and comment submitted to GhostLog is analyzed in real time by Google Gemini AI without transmitting your personal account details. Content is classified into: ALLOW (published), ALLOW_WITH_RESOURCES (published with verified crisis helpline links), HOLD_FOR_REVIEW (held for human administrator inspection), or BLOCK (rejected for severe policy violations such as self-harm encouragement, hate speech, or abuse).
If you encounter content that infringes upon your rights, promotes illegal conduct, or violates our terms, please report it directly by emailing [email protected] with the post URL and description. Reports are prioritized by human moderators within 24 hours.
You can permanently delete individual logs at any time from your Profile. To permanently delete your entire account and all associated logs, comments, likes, and credentials, visit our dedicated Account Deletion Page or use the Delete Account option in the mobile app. All your data is wiped immediately.
We respond to inquiries within 24 to 48 business hours.
Questions regarding app functionality, web performance, or general platform usage.
Report policy violations, submit takedown notices, or appeal moderation decisions.
GDPR/CCPA inquiries, manual data erasure requests, or data protection questions.